Merchandise | Golf Direct Now
If you are not completely satisfied with anything you have purchased from us, you may return it in original, new condition within 30 days of purchase. Items purchased using redeemed Choice Privileges points may only be exchanged. Items purchased with a credit card may be exchanged or fully refunded less any original shipping charges. Golf equipment and apparel may not be returned in used condition unless they are defective or otherwise covered by a manufacturer’s warranty. All included accessories need to be returned i.e. head covers, adjustment wrenches, etc.
If you are returning footwear, DO NOT put the shipping labels on the original footwear box. The original footwear box must be inserted in a bag or another box. If the shipping label is on the original footwear box it will be subject to 50% restocking fee.
If the return is due to a product misrepresentation or product defect, we will refund your shipping charges. If returned for other reasons, shipping charges will not be refunded.
All items being returned MUST be in new, unused condition. Any item returned that has been worn or used even once will be charged a 50% restocking fee.
All points awarded from your original purchase will be deducted from your Choice Privileges account within 30 days on all approved returns.
Incorrect item delivered
If we deliver the wrong item to you, we will pay to have the item shipped back to us and then we will deliver the correct item to you at our expense.
If you purchase an item that does not fit you correctly, including golf apparel, golf shoes, or golf gloves, you may ship the item back to us, in new and unused condition, and we will replace it with the correct size (if available). Returns and shipping charges due to wrong sizing are paid by the customer.
How to return an item
- You can return any new, unused item by signing into your Choice Privileges account.
- Click on “My Account”
- Click on “Orders”
- View the order you want to return and click “UPS Return Label”
- For a reduced fee you can print this return label and return the item for a refund, less shipping charges
- Return label fees – Apparel ($6), Shoes/Clubs ($10) and Bags/Full Sets/Travel Covers ($15)
- To return the item on your own please call 1-888-641-3932 ext. 3 to request a “return authorization” number and return address information